Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction /
Byham, William C.
Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / William C. Byham with Jeff Cox. - Rev. Ballantine books ed. - New York : Ballantine Pub. Group, 1998. - ix, 212 p. : ill. ; 21 cm.
0449002829
97097003
Employee empowerment.
Communication in management.
Interpersonal relations.
650.13 / BYH
Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / William C. Byham with Jeff Cox. - Rev. Ballantine books ed. - New York : Ballantine Pub. Group, 1998. - ix, 212 p. : ill. ; 21 cm.
0449002829
97097003
Employee empowerment.
Communication in management.
Interpersonal relations.
650.13 / BYH