Customer care excellence : (Record no. 5060)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01067cam a2200313 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 16282750 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200909164912.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100614s2011 paua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2010023892 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749457051 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749457058 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749453510 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749453516 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocn642351979 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | YDX |
| -- | YDXCP |
| -- | CDX |
| -- | BWX |
| -- | DLC |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 22 |
| Item number | COO |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cook, Sarah, |
| Dates associated with a name | 1955- |
| 9 (RLIN) | 11680 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer care excellence : |
| Remainder of title | how to create an effective customer focus / |
| Statement of responsibility, etc. | Sarah Cook. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London ; |
| -- | Philadelphia : |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 278 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 11681 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 4556 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management. |
| 9 (RLIN) | 4605 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Date last checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | Open Shelves | 09/09/2020 | 658.812 COO | 2020-6829 | 09/09/2020 | 09/09/2020 | Books | ||||||
| Dewey Decimal Classification | Main Library | Main Library | Open Shelves | 09/09/2020 | 1 | 658.812 COO | 2020-6830 | 09/06/2022 | 09/09/2020 | Books | 09/06/2022 | ||||
| Dewey Decimal Classification | Main Library | Main Library | Open Shelves | 09/09/2020 | 658.812 COO | 2020-6831 | 09/09/2020 | 09/09/2020 | Books | ||||||
| Dewey Decimal Classification | Main Library | Main Library | Open Shelves | 09/09/2020 | 1 | 658.812 COO | 2020-6832 | 01/12/2023 | 09/09/2020 | Books | 01/12/2023 |