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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, 2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 28 cmISBN:

0072823739 (alk. paper) text, part of 0072868201
0071214577 (international : alk. paper)

Subject(s):

Service industries -- Management

DDC classification:

658 21 FIT

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Books	Main Library	Open Shelves	658 FIT (Browse shelf(Opens below))	Available		2020-2537

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Previous	658 EBE Business essentials /	658 FIN Fundamentals of management / Essential concepts and application	658 FIN Financial management theory and practice	658 FIT Service management : operations, strategy, and information technology /	658 GHI Management : a real world approach /	658 GIT The future of business : the essentials /	658 GRI Fundamentals of management : core concepts and applications /	Next

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.

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