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Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector.
Material type:
TextPublication details: New York : Wiley, c2001.Description: xiii, 226 p. ; 22 cmISBN: - 0471355941 (cloth : alk. paper)
- 658.812 SPE
| Item type | Current library | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Books
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Main Library | Open Shelves | 658.812 SPE (Browse shelf(Opens below)) | Available | 2020-3047 |
Includes index.
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