Byham, William C. <br/><br/>
Zapp! :  the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / 
William C. Byham with Jeff Cox. 
 - Rev. Ballantine books ed. 
 - New York :  Ballantine Pub. Group,  1998. 
 - ix, 212 p. :  ill. ;  21 cm. 
<br/><br/><label>ISBN: </label>0449002829 
<br/><br/><label>LCCN: </label>97097003  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee empowerment.<br/>Communication in management.<br/>Interpersonal relations.
<br/><br/><label>Dewey Class. No.: </label>650.13  / BYH