Plunkett,Warren R. <br/><br/>
Management meeting and exceeding customer expectations / 
Warren R.Plunkett,Raymond F.Attner,Gemmy S.Allen 
 - 9th ed. 
 - Australia :  Thomson ,  2008 
 - 262 p. :  28 cm 
<br/><br/><label>ISBN: </label>9780324569735 
<br/><br/><label>Dewey Class. No.: </label>658  / PLU