TY  - BOOK
AU  - Weinstein,Art
TI  - Superior customer value: strategies for winning and retaining customers 
SN  - 9781439861288 (hardcover : alk. paper)
AV  - HF5415.5 .W442 2012
U1  - 658.812 23
PY  - 2012///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references and index; Preface -- Acknowledgments -- About the author -- Customer value : the building blocks -- Customers want exceptional value! -- Be customer driven and market driving -- Process management : best practices -- Building a winning business model and value proposition -- Service and quality : the core offering
ER  -