Langevin, Roger G. <br/><br/>
Customer focus :   a strategy for success / 
Roger G. Langevin 
 - London :  Crisp Publications ;  c1998 
 - x, 99p. :  ill. ;   22 cm. 
<br/><br/> Includes bibliographic references 
<br/><br/><label>ISBN: </label>1560524855 
<br/><br/><label>Dewey Class. No.: </label>658.8 LAN