Customer care excellence : how to create an effective customer focus / Sarah Cook.

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Material type: Text

TextPublication details: London ; Philadelphia : Kogan Page, 2011.Edition: 6th edDescription: viii, 278 p. : ill. ; 24 cmISBN:

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Item type	Current library	Shelving location	Call number	Status	Barcode
Books	Main Library	Open Shelves	658.812 COO (Browse shelf(Opens below))	Available	2020-6829
Books	Main Library	Open Shelves	658.812 COO (Browse shelf(Opens below))	Available	2020-6830
Books	Main Library	Open Shelves	658.812 COO (Browse shelf(Opens below))	Available	2020-6831
Books	Main Library	Open Shelves	658.812 COO (Browse shelf(Opens below))	Available	2020-6832

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Previous	658.802 KER Strategic marketing problems : cases and comments /	658.802 ODE Marketing decision making : analytic framework and cases /	658.812 COO Customer care excellence : how to create an effective customer focus /	658.812 COO Customer care excellence : how to create an effective customer focus /	658.812 COO Customer care excellence : how to create an effective customer focus /	658.812 COO Customer care excellence : how to create an effective customer focus /	658.812 LUC Customer service : skills for success /	Next

Includes bibliographical references and index.

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